TeamLead of Support & Operations

TC2 believes that agility is how we can constantly reinvent ourselves, strengthen our abilities, and always provide better services to our Customers. We don’t just accept it; we explicitly support it; we expect you, as the responsible professional leader of the Operations & Support domain, to want a constructive say in how we can always do better. You are one of us if you believe doing something well is the only thing worth doing.

You are expected to lead a team of support technicians delivering TC2 managed services for support and operations for TC2’s client base, refine existing managed services, and create new ones. Manage the team’s oncall shifts for 24/7 support, overview and develop key metrics, SLAs, alerts, and incidents, and prepare reports. Build a knowledge base with client-specific operation runbooks, and upskill new team members.

As a TeamLead, your responsibilities will include making improvement recommendations on architectural defects detected during Operations & Support tasks. Providing feedback to designers and implementers is critical for the company to work efficiently and with high quality.